Returns and Exchange Policy
Return Authorizations Required for ALL Returns
All returns to Philly Case Co. require a return authorization. Prior to a return, you must call Philly Case at 215-551-6811 or 1-800-505-8179 to request a return authorization. Return requests must be made within 7 days of receipt of goods. All returns must be made within 15 days of return authorization. Philly Case reserves the right to reject any return that does not comply with the authorization requirement or return deadlines. Please allow 2-4 weeks for a refund to be processed or credited to your account.
All items returned are subject to a 25% restocking fee. All returns must be shipped pre-paid at the customers expense.
A $20.00 re-boxing fee will be applied for all products not returned in their original packaging. Original freight charges are non-refundable and the freight charges for the return are the sole responsibility of the customer making the return.
Refunds will be processed only after a thorough inspection has been satisfied by Philly Case Co. If for any reason the above instructions are not followed or the requirements are not fulfilled, merchandise credit or refunds will not be processed.
NO Refunds on Custom Cases
Custom fabricated cases made to the customers approved specifications such as custom design, custom sizes, custom foaming, handles, hardware, straps, etc. cannot be returned or cancelled under any circumstances.
Contact Philly Case
To request a return, call Philly Case at 215-551-6811 or 1-800-505-8179.