Design A Custom Case

Philly Case Shipping Policy 

Your order will be processed immediately after you have received your order confirmation email (excluding weekends and holidays). Your confirmation email will include a lead time for your product’s ship date. You will receive another notification once your order has shipped with tracking details and a paid invoice.  

Shipping Rates for Molded Tradeshow Cases  

FREE SHIPPING for delivery within the Continental US:  Please note that certain cases are oversized and ship freight. A surcharge will be applied for:  

  • Delivery to an address without a loading dock (i.e. liftgate service required) 
  • Delivery to a Military Base 
  • Delivery to a Storage Facility 
  • Delivery to a Residential Address 
  • Scheduled Delivery 

Philly Case is not responsible for damages sustained in transit. It is the receiver’s responsibility to inspect orders prior to acceptance from the delivery driver or company. Any damages or shortages must be noted on the Bill of Lading or with UPS/FEDEX prior to taking possession of the goods. If damages or shortages occur and are noted with the transit company, Philly Case may assist you (by providing documentation) so you may file a claim, but otherwise will not be held liable. 

Philly Case reserves the right to return purchased products at the customer’s expense when the product has been shipped to a location that either does not have a loading dock and / or the contact person for delivery is not available at delivery. Any items shipped on a pallet / skid require access to a loading dock at delivery unless the customer has specifically requested liftgate access. If a customer purchases products online with FREE SHIPPING, it is assumed that the delivery address information is accurate and a loading dock is available for products that ship on a pallet / skid. Please contact Philly Case if you have any questions.

Shipping Rates for Custom ATA and Custom Poly Cases 

Philly Case uses third party carriers to ship custom cases that we fabricate. We utilize both LTL and dedicated truck services depending on the size of the order. Due to the volatility in freight prices, we can only provide a firm shipping cost at shipment. Our customer service team is happy to provide an estimate prior to placing your order, but this rate may vary at the time of shipment. Please note the following services that require an additional surcharge. 

  • Delivery to an address without a loading dock (i.e. liftgate service required) 
  • Delivery to a Military Base 
  • Delivery to a Storage Facility 
  • Delivery to a Residential Address 
  • Scheduled Delivery 

Philly Case is not responsible for damages sustained in transit. It is the receiver’s responsibility to inspect orders prior to acceptance from the delivery driver or company. Any damages or shortages must be noted on the Bill of Lading or with UPS/FEDEX prior to taking possession of the goods. If damages or shortages occur and are noted with the transit company, Philly Case may assist you (by providing documentation) so you may file a claim, but otherwise will not be held liable. 

Local Delivery 

Philly Case does not offer local delivery.  

Local Pickup or Customer-Arranged Shipping 

Local pickup or customer-arranged shipping is only available for custom ATA cases and custom poly cases. When you place your order, you must specify this request with your sales representative. A handling fee will be applied for orders that require boxing, skidding or wrapping.   

International Shipping 

Please email us directly if you require delivery to an international address.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Philly Case is not responsible for these charges if they are applied and are your responsibility as the customer. 

How Do I Check the Status of My Order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.  

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@phillycase.com with your name and order number, and we will look into it for you. 

Shipping to P.O. boxes 

WE DO NOT SHIP TO PO BOXES.

If you have any further questions, please don’t hesitate to contact us at sales@phillycase.com.