Philly Case prides itself on being a family run company and we treat our customers like family. We aim to answer new sales inquiries in the same day we receive them. The best way to reach someone in the sales department is by filling out our “Request a Quote” form. This will allow us to provide the most accurate and thorough response and you can expect a call from a sales representative shortly after receipt. Our phone number is (215) 551-6811 and we answer the phone to help you make informed decisions and receive information as quickly as possible. It is rare that a custom case is designed without a phone conversation, so please do not hesitate to pick up the phone and give us a call today. We look forward to hearing from you.
Contact Philly Case Company
Should a panel case’s wheel or strap fail or get lost, we have designed replacement parts to be fixed in the field that can be supplied to you at a nominal fee.
All warranties expressed and/or implied by Philly Case do not include charges for shipping to and from Philly Case.
Return Authorizations Required for ALL Returns
All returns to Philly Case Co. require a return authorization. Prior to a return, you must call Philly Case at 215-551-6811 to request a return authorization. Return requests must be made within 7 days of receipt of goods. All returns must be made within 15 days of the return authorization. Philly Case reserves the right to reject any return that does not comply with the authorization requirement or return deadlines. Please allow 2-4 weeks for a refund to be processed or credited to your account.
Refunds will be processed only after a thorough inspection has been satisfied by Philly Case Co. If for any reason the above instructions are not followed or the requirements are not fulfilled, merchandise credit or refunds will not be processed.
NO Refunds on Custom Cases
Custom fabricated cases made to the customer’s approved specifications such as custom design, custom sizes, custom foaming, handles, hardware, straps, etc. cannot be returned or canceled under any circumstances.