Contact Philly Case Company

    Contact Us Direct

    Philly Case prides itself on being a family run company and we treat our customers like family. We aim to answer new sales inquiries in the same day we receive them. The best way to reach someone in the sales department is by filling out our “Request a Quote” form. This will allow us to provide the most accurate and thorough response and you can expect a call from a sales representative shortly after receipt. Our phone number is (215) 551-6811 and we answer the phone to help you make informed decisions and receive information as quickly as possible. It is rare that a custom case is designed without a phone conversation, so please do not hesitate to pick up the phone and give us a call today. We look forward to hearing from you.

    For RFQ’s, Drawing Submittal, and New Project Inquiries, please fill out our Design A Custom Case form or email orders@phillycase.com.

    Give Us a Call!

    Main Line: (215) 551-6811

    Sales: (215) 551-6811 Extension 7009

    Customer Service: (215) 551-6811 Extension 7004

    Hours:
    Monday – Friday: 8:30 AM – 5:30 PM

    Give Us a Visit!

    Address:
    1480 Imperial Way
    West Deptford, NJ 08066

    Pick-ups and Deliveries:
    Monday – Friday: 7:30 AM – 3:30 PM

    Please make arrangements if you are planning a delivery after 3:30 PM.

    Lifetime Warranty

    ATA Cases

    If your ATA case ever fails, call us. Philly Case’s ATA case line is fully warranted against any and all manufacturing defects in materials and workmanship for the life of the case. If there is a defect in the workmanship of the case, Philly Case will repair or replace any part/case found to be defective. If there is any damage due to an accident, improper use, negligence, or normal wear and tear, where Philly Case is not at fault, your case will be repaired for a small fee to get you back in operation without hassle.

    Contact our Customer Service reps!

    Philly Case Roto-Molded and Lightweight Poly Cases

    If a Roto-Molded product ever fails, we offer a full lifetime warranty against defects in materials and workmanship. If there is a defect in our workmanship, Philly Case will repair or replace any part/product found to be defective. If there is any damage due to an accident, improper use, negligence, or normal wear and tear, where Philly Case is not at fault, your product will be repaired for a small fee.

    Contact our Customer Service reps!

    Should a panel case’s wheel or strap fail or get lost, we have designed replacement parts to be fixed in the field that can be supplied to you at a nominal fee.

    All warranties expressed and/or implied by Philly Case do not include charges for shipping to and from Philly Case.

    Return Authorizations Required for ALL Returns

    All returns to Philly Case Co. require a return authorization. Prior to a return, you must call Philly Case at 215-551-6811 to request a return authorization. Return requests must be made within 7 days of receipt of goods. All returns must be made within 15 days of the return authorization. Philly Case reserves the right to reject any return that does not comply with the authorization requirement or return deadlines. Please allow 2-4 weeks for a refund to be processed or credited to your account.

    Re-Stocking Fee

    All items returned are subject to a 25% restocking fee. All returns must be shipped pre-paid at the customer’s expense.

    Contact our Customer Service reps with any questions.

    Re-Boxing Fee

    A $20.00 re-boxing fee will be applied for all products not returned in their original packaging. Original freight charges are non-refundable and the freight charges for the return are the sole responsibility of the customer making the return.

    Contact our Customer Service reps with any questions.

    Refunds will be processed only after a thorough inspection has been satisfied by Philly Case Co. If for any reason the above instructions are not followed or the requirements are not fulfilled, merchandise credit or refunds will not be processed.

    NO Refunds on Custom Cases

    Custom fabricated cases made to the customer’s approved specifications such as custom design, custom sizes, custom foaming, handles, hardware, straps, etc. cannot be returned or canceled under any circumstances.

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